GTC Quote and Transaction Terms

These GTC Quote and Transaction Terms (“Transaction Terms”) apply only when a quote, order, booking confirmation, statement of work, or other transaction record issued or approved by GTC (the “Transaction Record”) expressly incorporates this version. They do not activate a transaction by appearing on the website.

If documents conflict, the following order applies: the signed transaction-specific amendment; the Transaction Record; any mandatory transport document or tariff for the performing service; these Transaction Terms; and the general Membership Terms. A provider’s terms apply to the provider’s service to the extent identified before acceptance and not inconsistent with a higher-ranking record.

The Transaction Record identifies the customer, GTC contracting entity, performing vendor or carrier, service scope, and each party’s disclosed role. GTC may operate the Platform and commercial channel, present a customer price, issue the customer invoice, collect through an approved payment provider, reconcile funds, retain an agreed transaction margin, and settle the vendor amount.

The performing vendor remains responsible for the transportation, freight forwarding, NVOCC, motor brokerage, customs, warehousing, cargo custody, insurance, claims, or other regulated or operational service it supplies, unless the Transaction Record expressly identifies a properly authorized GTC entity for a specific role. Contract labels do not override mandatory law or the parties’ actual conduct.

A quote is based on the stated cargo, route, dates, equipment, service level, assumptions, exclusions, currency, taxes, and validity period. It is subject to provider acceptance, capacity, equipment, regulatory approval, sanctions review, credit or payment approval, and final written confirmation.

A transaction activates only after the customer accepts the complete Transaction Record, required funds or payment authorization are received, and GTC confirms activation. A request, estimate, draft quote, membership acceptance, payment attempt, or automated acknowledgment is not a booking confirmation.

The customer must provide accurate, complete, and timely party, cargo, commodity, value, weight, dimension, classification, dangerous-goods, routing, pickup, delivery, customs, security, and document information. GTC and the performing vendor may rely on that information without independently inspecting cargo unless expressly agreed.

A material change may require revised pricing, timing, equipment, routing, provider, documentation, insurance, or regulatory approval. The customer is responsible for costs and delays caused by inaccurate, incomplete, late, or changed information except to the extent directly caused by GTC’s breach of an express obligation.

The Customer Price includes only the items expressly listed in the Transaction Record. Unless expressly included, duties, taxes, governmental fees, inspections, customs exams, permits, screening, storage, demurrage, detention, waiting time, overtime, special handling, dangerous-goods services, repacking, palletization, equipment changes, courier, bank, foreign-exchange, and other third-party charges are additional.

GTC may pass through or charge a commercially reasonable amount for an additional service or cost that was outside the accepted scope, provided GTC supplies reasonable supporting detail on request where legally and contractually permitted. Emergency action reasonably necessary to protect cargo, people, systems, or legal compliance may be taken without advance approval when advance approval is impractical.

Invoices are due according to the Transaction Record. The customer must pay in the stated currency without setoff except for a documented good-faith dispute or a right that cannot lawfully be waived. Taxes, withholding, payment-provider fees, foreign-exchange costs, and chargebacks are allocated as stated in the Transaction Record or applicable law.

GTC may collect through an approved payment provider and may delay activation, release, or settlement until cleared funds and compliance conditions are satisfied. GTC does not hold funds as a bank, fiduciary, escrow agent, or money transmitter unless the Transaction Record expressly identifies a legally approved structure and provider.

The customer must notify GTC promptly of a disputed invoice and identify the disputed amount and reason. Undisputed amounts remain due. Late charges apply only if stated in the Transaction Record and permitted by law.

After confirmation, changes or cancellation may create carrier, vendor, trucking, warehouse, terminal, documentation, payment, no-show, rebooking, demurrage, detention, storage, or other costs. The customer is responsible for those costs unless the Transaction Record states otherwise or they were caused by GTC’s breach.

GTC will use commercially reasonable efforts to mitigate avoidable charges but cannot guarantee that a provider will waive them. A refund is available only to the extent provided in the Transaction Record, recovered from the responsible provider, or required by law.

The shipper is responsible for lawful, safe, and transport-suitable packing, marking, labeling, securing, loading, weight distribution, documentation, and disclosure of dangerous, restricted, perishable, high-value, temperature-sensitive, or otherwise special cargo unless a specific responsibility is expressly assigned in the Transaction Record.

The performing provider may reject, stop, isolate, return, store, rework, or obtain instructions concerning cargo that is unsafe, unlawful, misdeclared, inadequately packed, or inconsistent with the accepted record, subject to mandatory law. Resulting reasonable costs are for the customer’s account unless caused by the provider’s breach.

Customs classification, valuation, origin, importer or exporter status, licenses, permits, bonds, filings, duties, taxes, and agency requirements remain the responsibility of the legally responsible party unless a licensed provider expressly accepts a defined task in the Transaction Record.

GTC does not act as a customs broker or provide a customs entry merely by facilitating a quote or invoice. A customs service requires the identified licensed broker, required power of attorney or authorization, and transaction-specific instructions.

Departure, arrival, delivery, routing, connection, milestone, and transit-time information is estimated unless the Transaction Record contains an express written guarantee. Tracking information may be delayed, incomplete, estimated, or dependent on provider systems.

A party is excused from delay caused by an event beyond its reasonable control to the extent it promptly communicates, mitigates, and resumes performance. Force majeure does not excuse amounts already due, sanctions compliance, confidentiality, data security, cargo safeguarding within a party’s custody, or required incident notices.

Cargo insurance is not included unless the Transaction Record expressly identifies the authorized insurance provider, insured interest, premium or fee, limits, exclusions, and evidence of placement. A request for insurance is not coverage confirmation.

Membership, Premium status, Verified status, payment, a GTC ID, or use of a GTC communication channel does not create LCP or insurance coverage. LCP applies only if the program is active, all eligibility conditions are satisfied before the transaction, the current program terms are accepted, and GTC or the authorized program provider confirms eligibility in writing.

The customer must inspect cargo and notify the performing provider and GTC promptly of loss, damage, delay, shortage, misdelivery, or another claim. Mandatory notice periods, documents, time bars, forums, liability limits, tariffs, conventions, and transport-document terms apply to cargo and transportation claims.

GTC may help route communications but does not admit liability, adjust insurance, or guarantee recovery by receiving a claim. The customer must preserve cargo, packaging, records, mitigation evidence, and inspection rights.

Each party must comply with applicable trade, transportation, customs, sanctions, export-control, anti-bribery, anti-money-laundering, competition, privacy, security, and tax laws relevant to its role. No party is required to perform an unlawful transaction.

GTC or the performing provider may suspend or reject a transaction reasonably believed to involve a prohibited party, destination, cargo, payment, instruction, or missing authority. Where lawful, the customer will receive a general explanation and an opportunity to provide clarifying information.

Non-public customer, vendor, pricing, cargo, security, credential, and transaction information must be used only for the accepted transaction, legal compliance, risk management, and related support. It may be disclosed to personnel, providers, advisers, authorities, and counterparties that reasonably need it and are subject to appropriate duties.

The GTC Privacy Notice describes GTC’s controller activities. A data-processing addendum or other transfer mechanism applies where required for processor services or restricted international transfers.

Each party represents that it is duly authorized to accept the Transaction Record. The customer represents that its information and instructions are accurate and lawful. GTC warrants that it will perform its expressly stated Platform, invoicing-administration, reconciliation, and support obligations with reasonable skill and care.

Except for express commitments, GTC disclaims implied warranties and does not guarantee provider performance, capacity, schedules, routing, tracking accuracy, customs outcomes, insurance placement, claim recovery, or business results. The performing provider remains responsible for warranties applicable to its service.

To the maximum extent permitted by law, neither GTC nor the customer is liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages or lost profits, revenue, goodwill, or business arising from a transaction, except to the extent payable to a third party under an indemnified claim.

Except for excluded claims and any liability expressly accepted in the Transaction Record, GTC’s aggregate liability will not exceed the greater of USD 1,000 or the transaction margin GTC actually retained for the affected transaction. GTC does not assume cargo liability merely by operating the Platform, presenting a price, issuing an invoice, or administering collection.

The cap does not apply to fraud, willful misconduct, unauthorized use of funds, infringement, confidentiality or security breaches, third-party indemnity obligations, or liability that law prohibits limiting. Cargo and provider liability remains subject to the applicable transport document, tariff, convention, provider terms, insurance, and mandatory law.

The customer will indemnify GTC from third-party claims and governmental demands arising from the customer’s cargo, instructions, documents, unlawful conduct, missing authority, data, or material breach. GTC will indemnify the customer from third-party claims arising from infringement by GTC-owned Platform materials or GTC’s fraud, gross negligence, or willful misconduct.

The parties will first provide written notice and attempt a good-faith business resolution for ten business days. This does not prevent emergency relief, preserve a time bar, or delay a required regulatory report.

The Transaction Record’s governing-law and forum provision controls. If it contains none, Delaware law governs the contract with GTC and the state and federal courts located in New Castle County, Delaware have exclusive jurisdiction, subject to mandatory transport, customs, payment, privacy, sanctions, cargo-claim, or other law and forum rules that cannot be varied.

To the maximum extent permitted by law, each party knowingly waives trial by jury for a dispute with GTC arising from the Transaction Record.

The individual accepting a Transaction Record represents authority to bind the customer and agrees to electronic records and signatures. The acceptance record should identify the customer, signer name and title, authority attestation, document versions and hashes, accepted scope and price, timestamp, authentication method, and a retainable copy.

A material amendment requires a signed writing or authenticated electronic acceptance. GTC will not materially modify an accepted transaction by silently changing a webpage. If a provision is unenforceable, it will be narrowed and the remainder will continue. No waiver is effective unless written.